xbji FAQ | Betting Help, Bonuses and Account Support

Xbji FAQ — Detailed Answers

Account & Login

How do I create a new account on xbji?

Opening a new account on xbji is quick and easy. On the registration page, Go and fill in the form with your mobile number, email address, and password. Then verify with the OTP sent to your mobile. Your account will be ready in just 2 minutes, and you'll receive your welcome bonus.

What information do I need to log in to xbji?

To log in, you'll need your registered mobile number or email address and password. You can also log in via OTP — no password required, just enter the 6-digit code sent to your mobile.

How do I reset my password if I've forgotten it?

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and you'll receive a reset OTP within seconds. Use it to set a new password. The whole process takes just 5 minutes.

How do I complete account verification (KYC)?

Go to Account Settings and select the "Identity Verification" option. Upload a clear photo of your National ID (NID) or passport. Verification is usually completed within 24 to 48 hours. You'll receive an email and SMS notification once it's done.

Can I open multiple accounts with one mobile number?

No, each mobile number can only be used to create one account on xbji. Having multiple accounts violates our terms and may result in suspension. Contact our support team if you run into any issues.

Deposits & Withdrawals

What payment methods can I use to deposit on xbji?

You can deposit via bKash, Nagad, Rocket, bank transfer, Visa/Mastercard, and cryptocurrency. Mobile banking deposits typically carry no extra charges and are credited instantly.

What are the minimum deposit and withdrawal amounts?

The minimum deposit via bKash and Nagad is ৳500, and the minimum withdrawal is ৳1,000. For bank transfers, the minimum withdrawal is ৳5,000. Daily withdrawal limits vary depending on your account level.

How long does a withdrawal take?

Withdrawals to bKash and Nagad typically arrive within 15 minutes to 2 hours. Bank transfers may take 1 to 3 business days. Requests made between 11 PM and 7 AM will be processed during the next business hours.

My balance isn't showing after a deposit. What should I do?

First, wait 15 minutes and refresh the page. If the balance still hasn't updated, contact our live support with a screenshot of the transaction along with the date and time. Issues are typically resolved within 30 minutes.

Bonuses & Promotions

What bonus do I get as a new member?

New members can get up to a 100% welcome bonus on their first deposit. A small free bet bonus is also awarded immediately after registration. To view the full terms and conditions, Bonus Page Visit.

What are the bonus wagering requirements?

Each bonus comes with its own wagering requirements — typically 5 to 20 times the bonus amount. Before accepting any bonus, click the "Bonus Details" button and read the terms carefully.

How do I get the referral bonus?

Find your personal referral link in the "Refer" section of your account. Share it with friends — once they register and make their first deposit, both you and your friend will receive a bonus.

Can I still use a bonus after it has expired?

No, expired bonuses are automatically cancelled. Every bonus has a set validity period — typically 7 to 30 days. Make sure to use your bonus before it expires. Log in to your account to check your active bonuses and their expiry dates.

Betting & Games

Which sports can I bet on at xbji?

You can bet on over 30 sports, including cricket, football, tennis, badminton, kabaddi, hockey, basketball, and volleyball. Markets are available for all major tournaments popular in Bangladesh — IPL, BPL, Cricket World Cup, and more. On the Sports Page।

What is live betting and how does it work?

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment — watch how the game unfolds before making your decision. Use live scores and stats to bet smart. It's one of the most exciting features on xbji.

Can I cancel a bet?

You can cancel a bet within a set window if the "Cash Out" or cancel option is available. However, not all bets support this feature. Once a match has started, cancellations are generally not possible. If Cash Out is enabled, you'll see the button next to your bet.

What happens to my bet if a match is abandoned?

If a match is abandoned or cancelled, your full stake is generally refunded to your wallet. In certain cases — such as when a specific number of overs have been completed — the result may be deemed valid. The applicable rules are stated on the betting page.

Security & Privacy

Is xbji safe? Is my information secure?

Yes, xbji is completely safe. We use 256-bit SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. To learn more, Privacy Policy Read.

How do I enable Two-Factor Authentication (2FA)?

Go to Account Settings → Security → Two-Factor Authentication and click "Activate". A confirmation code will be sent to your mobile. Enter the code to enable 2FA. From that point on, an additional code will be required at every login.

What should I do if I notice suspicious activity?

Change your password immediately and log out of all devices. Then contact our support team with the details. We'll review your account promptly and, if necessary, temporarily lock it to keep it secure.

Mobile App

Where can I download the xbji app?

Our Download Page Download the Android APK directly from our Download Page. iOS users can search for "xbji" on the App Store to install. Never download the app from any third-party site — only use official sources.

I'm having trouble installing the APK on my Android phone. What should I do?

Go to your phone's Settings → Security → Unknown Sources and enable the option. Then try installing the APK file again. Once installed, turn the option back off for security. If the problem persists, check your phone's storage — at least 50MB of free space is required.

How do I enable fingerprint login on the app?

Log in to the app with your password the first time. Then go to Settings → Security → Biometric Login and enable the fingerprint option. Once set up, just place your finger on the login button — no password needed after that.

Will there be any issues if I don't update the app?

Older versions may have features that don't work properly and could pose security risks. The app will automatically send a notification when a new update is available. Always using the latest version is strongly recommended.

Learn More

What You Need to Know About xbji FAQ

Xbji is one of Bangladesh's most popular online betting and gaming platforms, with millions of Bangladeshi users enjoying cricket, football, and Live Casino every day. This xbji FAQ page is designed to help you find quick solutions to any issue — without waiting for live support.

New questions and answers are added to the xbji FAQ page regularly. If you can't find what you're looking for, reach out via live chat — Bengali support is available 24/7.

Account Creation & Management

Creating an account on xbji takes just 2 minutes. Register with your mobile number and activate your account via OTP verification. The xbji FAQ section is organised to help every user quickly find the information they need. Completing KYC verification increases your withdrawal limit and unlocks additional benefits.

Payment Security & Speed

Payments on xbji are fast and fully secure. Deposits via bKash and Nagad are processed within minutes, and we ensure the fastest possible turnaround on withdrawals too. Every transaction is SSL-encrypted, keeping your financial information completely safe. Full answers to all payment-related questions are available in the xbji FAQ.

Bonus & Promotion Management

Claiming and using bonuses on xbji is straightforward, but always read the terms and conditions for each offer. Once you meet the wagering requirements, your bonus funds convert to real money. Log in to xbji every day to collect your daily login bonus. On the Bonus Page View the latest offers.

Responsible Gaming

Xbji is committed to responsible gaming. We believe betting is entertainment — not a source of income. Always play within your budget and never chase your losses with bigger bets. You can set daily limits on your account or enable self-exclusion for a temporary break. To learn more, Responsible Gaming Page View here.

Always play within your set budget
Adults only (18+)
Think of betting as entertainment, not a source of income
Use self-exclusion or a cool-down period if needed
Don't hide your betting from family and friends

How to Get Support

If you don't find your answer on this xbji FAQ page, contact our live chat support. Our Bengali-speaking support team is available 24 hours a day, 7 days a week. A support agent will typically connect with you within 2 minutes. Email support is also available, with responses within 24 hours.

Got your answers? Start playing on xbji now

Join millions of Bangladeshi bettors. Sign up and claim your welcome bonus today. Whenever you need help, the xbji FAQ and live support are always here for you.

Safe & Licensed Instant Payments Bengali Support 24/7 100% Welcome Bonus

Xbji FAQ — answers to all your questions
Answer here

What can we help you with?

Xbji FAQ — Detailed Answers

What You Need to Know About xbji FAQ

Account Creation & Management

Payment Security & Speed

Bonus & Promotion Management

Responsible Gaming

How to Get Support

Got your answers? Start playing on xbji now

Xbji FAQ — answers to all your questionsAnswer here

What can we help you with?

Xbji FAQ — Detailed Answers

What You Need to Know About xbji FAQ

Account Creation & Management

Payment Security & Speed

Bonus & Promotion Management

Responsible Gaming

How to Get Support

Got your answers? Start playing on xbji now

Xbji FAQ — answers to all your questions
Answer here